CivilCops is a social intelligence organization, building civic-tech products for Smart Cities. Founded in April 2017, with a belief to empower citizens and governments, we use Data and Artificial Intelligence to make grievance reporting and resolution faster and more efficient.
At CivilCops, we believe, that at the core of smart cities, are citizens that voice out their concerns and interact with the government. Our grievance reporting channels are AI chat and voice interfaces integrated onto all the major social media channels. They provide citizens the ease of reporting issues in public service delivery like water, sanitation, electricity, transport. This doesn't require them to fill long, boring forms or go through a registration process.
For agency/governments, we build work management dashboards that help them aggregate, manage and analyze public data in real-time for city management. We are converting the manual process in authorities like assignment, allotment, complaint segregation etc into automated processes using AI and Machine Learning.
AI powered grievance reporting channels are present on all the major social media platforms for citizens to talk to authorities seamlessly.
Platform offers 68 languages in total and even supports mixed regional languages.
This tool helps authorities to better assess, the impact of policies and citizen happiness in real time.
A two way communication channel ensures that government authorities becomes available to the citizens 24*7.
The platform offers dashboard users to track the performance and progress of their juniors, thus ensuring accountablity.
Platform automatically segregates complaints into different categories according to jurisdication of various authorities and grievance type.
Platform offers creation of localized communities and connecting them to action groups for specific grievances.
Platform helps in streamlining internal operations by automating manual processes using ML, thus creating effective, transparent workflows.
Data analytics helps Governments in taking better, data driven decisions for grievance redressal and policy making.
Government can conduct better surveys, feedbacks from citizens by sending targeted notifications through chat & voice interfaces on social media platforms.
Easily integrate our platform with your current CRMs, work management systems.
Google Assistant is Artificial Intelligence powered Voice Assistant developed by Google. Users can open Google Assistant and say "TALK TO CIVILCOPS" to register their complaint with the relevant authority.
It is now available in most of the mobile phones present in the market. Currently, we offer our services in english, but will be launching in regional languages as well.
There are 1.15 billion daily mobile active users and on average each user spend 20 minutes per day. As a platform, facebook can be leveraged as a two way communication channel to collect grievances, feedback from citizens.
We have a Progressive Web App also for users who prefer an app experience. Progressive web apps are a hybrid of regular websites and mobile applications. They provide a rich mobile experience with the added benefits of offline functionality, device hardware access and no phone storage or download requirement.
WhatsApp is an instant messaging service and with more than 1.5 billion monthly actively users worldwide, it has become one of the most popular social platforms globally.
Twitter, with 350 Million monthly active users is also one of the most active social media platforms where people share their thoughts on a daily basis. You can submit complaints or feedback by sending a DM to our twitter handle or mentioning our username in your tweet.
Alexa is amazon’s cloud-based voice service available on tens of millions of devices from amazon and third-party device manufacturers. Users can talk to Alexa through their mobile or Echo devices and register their complaint with authorities.
SMS is considered a very conventional method of communication but is one of the most powerful medium of communication. With 4.92 billion mobile users globally, the response rates from SMS 209% higher than phone calls, facebook or e-mail. (Source - Emarsys)
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